Here is what makes our program awesome!

• Personalised Learning Plan: You will receive a welcome email from your trainer to book an initial orientation meeting. This meeting will walk you through how to get started and allow for development of a personal learning plan so we can ensure your journey is unique and specific to your needs.
• Recorded Bitesize Tutorials: Our bite-size tutorials delve into the more confusing theoretical content and break it down into easy to understand language. Instead of trying to decipher written content, you can access the bitesize tutorial videos to assist
• Assessment Instruction tutorials: Dive into our recorded assessment videos - some of these are accessible as step by step videos throughout your assessment task or as an overview tutorial walking you through your assessment task in detail with trainer examples and explanations to set the context.
• Stay on Track Videos:  Stay on track with our videos that break down and sequence your learning and assessment tasks to ensure you get everything completed within your enrolment timeframe
• Interactive TAEASS413 full-day session: Attend a required one-day online live and interactive Workshop dedicated to unit TAEASS413.
• Simulated and workbased assessments: You can blend your training (just like a traineeship) and work with your own workplace from some of the assessments and complete our simulated assessments when the workplace can't provide the resources needed. This lets you take control of the learning and assessment and will be discussed and documented in your welcome call with your trainer.
• Learner Portal Access 24/7: Our learner portal is intuitive, easy to navigate, and packed with all the tools you need to succeed.

At Fortress Learning, your success is our priority. We’ve crafted a variety of support options to ensure you have all the tools and guidance you need to excel. Here's how we make sure you’re supported every step of the way:

• Facebook Support Group:  Join our bespoke Facebook Support group to ask fellow students for any guidance, you never know the connections and life long friendships you might make!
• Student Support : Call our support team in the office on 1300 141 994 any time within business hours for assistance with your learner portal, any tech issues or any course inquiries and they will direct you to the right place to look or put you in touch with a trainer
• Targeted Support and Progress check- ins: - we care about your success and pride ourselves on our great completion rates. We check in regularly (at least once a month) with monthly texts and little reminders when you are not progressing as you should be and we invite you to chat with one of our team to set up support strategies that may work for you if your circumstances change this ranges from extensions, deferral of course time to targeted trainer led support - we personalise this depending what your needs are!
• Optional Additional 1/1 trainer tutoring sessions : Get 1/1 - 30 minute Google or Zoom meetings with a trainer to assist you if you get really stuck! (fees apply).

What Do I Need To Provide For My Practical Assessments?

If you currently work in an RTO, you can use a large amount of resources from your workplace if they will allow you access (ask us about the list of what you'll need in your enrolment interview), if you don't work in an RTO, we will provide everything you need, however, the following will need to be provided by you regardless of which option you need to use:

• A minimum of 4 people to be learners for a face-to-face, in-person, group based training
• An additional person (can’t be one of the 4 above) to be a learner who requires 1-on-1 mentoring, doing a workplace-based training

The people you choose may be family, friends and/or colleagues. You just need to record the training session and be able to upload the recording to us via your Learner Portal (you have unlimited tech support if you need help doing this part).

Note: If using family/ friends, they must be 16+ years old to be considered one of your learners.